AI Automation Specialist · Zapier · Make.com · n8n · HighLevel

9 years in customer support taught me where the busywork hides. Now I automate it.

I build AI agents and no-code workflows for customer support, CRM, and lead management so your team can focus on clients, not copy-pasting.

Book a Call View My Work
Ruby Ann Bengaora, AI Automation Specialist Available for projects
MISSED CALLCustomer called after hours
TriggerCall missed
AI AgentText-back sent
CRMLead added
NotifyTeam alerted
Handled automatically, no manual work
9 years on inbound calls. Now I build what handles the busywork.
01 / About

Support experience. Automation mindset.

I spent 9+ years in call center customer support for global brands like Asurion, Optus, and Home Depot Protection Plans. I handled 20–30 customers a day, worked inside Salesforce CRM, and saw firsthand how much time teams lose to repetitive tasks.

In 2026, I moved into AI automation so I could fix those problems instead of working around them. I've trained in Zapier, Make.com, n8n, HighLevel, and prompt engineering, and I've built hands-on projects for lead enrichment, reporting, appointment scheduling, and AI agents.

My support background means I understand your customers and your team's workflow, not just the tools. I document every build clearly so your team can understand and maintain it.

9+Years in Customer Support
13+Automation Projects Built
5Automation & AI Certifications
US · UK · AUClient Experience
02 / Services

Practical systems that remove repetitive work.

Automation built around the way your team already works.

01

Workflow Automation

Connect your apps and eliminate manual tasks with Zapier, Make.com, and n8n, from triggers and filters to webhooks and multi-step scenarios.

02

AI Agents & Chatbots

AI appointment setters, candidate screeners, and RAG-based agents that answer accurately from your own documents.

03

CRM & Lead Automation

HighLevel pipelines, funnels, and booking automation, plus lead enrichment with Apollo and syncing across Google Sheets and Airtable.

04

Process Mapping & Documentation

I analyze your current workflow, find what can be automated, and deliver clear documentation your team can follow.

03 / How I Work

Clear from first call to handover.

01

Discovery Call

We talk through your process and pain points.

02

Map the Workflow

I map every step and identify what to automate.

03

Build & Test

I build the automation and test it with real scenarios.

04

Launch & Support

I hand over documentation and support you after launch.

04 / TOOLS

The right platform for the workflow.

Zapier
Make.com
n8n
HighLevel
Salesforce
AApollo
Airtable
Asana
Xero
Notion
SSlack
Supabase
YYouform
ClickUp
ELElevenLabs
OpenAI ChatGPT
Claude
Google Gemini
Google Cloud
Google Drive
Google Sheets
Google Docs
Google Calendar
Gmail
YouTube
Facebook
inLinkedIn
VVapi
Cloudinary
05 / Experience

Built on nine years of customer-facing work.

AI Automation Specialist

Jul 2026 – Present

Completed training in Zapier, Make.com, n8n, HighLevel CRM, and prompt engineering. Built 13+ hands-on automation projects, including AI agents, lead enrichment, reporting pipelines, and appointment scheduling.

Technical Support Expert, Asurion

Apr 2021 – Aug 2026

Delivered technical support via chat, email, and phone for 20–30 customers daily. Managed account updates and coordinated technician appointments for Home Depot Protection Plan customers. Documented all interactions in Salesforce CRM and Service Bench with strong SLA compliance. Worked fully remote for 4 years.

Customer Support Specialist, Concentrix (Optus Account)

Apr 2017 – Mar 2021

Handled technical, billing, and account inquiries under strict compliance requirements while maintaining accurate CRM records.

Customer Service Representative, TeleTech Philippines

Nov 2016 – Feb 2017

Handled account inquiries, order processing, and data entry.

Certifications

No-Code Automation with Zapier (Tara AI Community, Jul 2026)No-Code Automation with Make.com (Tara AI Community, Jul 2026)AI Automation with n8n (Tara AI Community, Sep 2026)HighLevel CRM Full Training (Tara AI Community, Sep 2026)Prompt Engineering Full Training (Tara AI Community, Sep 2026)
06 / Portfolio

Automation projects, built end to end.

Zapier / workflow
Zapier

1 video in, blog + social posts out

AI Content Repurposing

Drive-triggered2 publishing pathsAI transcription + writing
View Case Study →
Zapier / workflow
Zapier

5 deal stages, zero manual follow-ups

Asana CRM Lead Engagement Workflow

24 steps5 status pathsReply detection
View Case Study →
Zapier / workflow
Zapier

Leads enriched and routed in one pass

Automated Lead Enrichment in Apollo

11 steps2 priority pathsApollo API via webhook
View Case Study →
Make.com / workflow
Make.com

Xero transactions to an Asana CSV, hands-free

Xero-to-Asana Reporting Pipeline

9 modulesRouter with 2 branchesRuns every 15 min
View Case Study →
Make.com / workflow
Make.com

Every attachment read, renamed, filed, and logged

Gmail Attachment Auto-Sort

7 modulesGemini file analysisAudit log in Sheets
View Case Study →
n8n / workflow
n8n

24/7 Messenger replies from your own docs

AI Agent for Facebook Messenger

Gemini 3.5 FlashConversation memoryMeta webhook verification
View Case Study →
n8n / workflow
n8n

From one Slack message to a tailored resume

AI Job Scraper + Resume Optimizer

Slack-triggeredLive job APITailored resume per role
View Case Study →
n8n / workflow
n8n

Daily AI videos, generated and posted on schedule

Automated YouTube Shorts and Facebook Reels Creator

Runs daily 9:45 AMGoogle AI video generationAuto-retry on filtered output
View Case Study →
n8n / workflow
n8n

Book, reschedule, and cancel entirely by voice

AI Appointment Setter

5 voice-agent toolsMost tool calls answer in ~10msEvery call logged
View Case Study →
n8n / workflow
n8n

From CV to booked interview, screened by AI

HR Job Posting & AI Candidate Evaluation

Multi-stage AI screeningAirtable ATSAuto-scheduled interviews
View Case Study →
n8n / workflow
n8n

A chatbot that stays in sync with your Google Drive

RAG-Based AI Agent

Supabase vector storeOpenAI embeddingsAuto-sync on create, update, delete
View Case Study →
HighLevel / workflow
HighLevel

From first inquiry to Google review, on autopilot

End-to-End Patient Journey Automation

4 connected workflows6-stage patient pipelineWebsite + 2 funnels
View Case Study →
HighLevel / workflow
HighLevel

Every missed call, estimate, and warranty claim captured and routed

Home Services Lead Capture & Follow-Up System

3 connected workflows8-stage service pipelineWebsite + funnel with 3 forms
View Case Study →
07 / Testimonials

What my former teams say.

1 / 3
Ruby Ann is one of the most reliable members of our team, always approachable, focused on her work, and consistently meets her targets. She's collaborative and easy to work with, someone you can always count on to get the job done.

Ces HugoCall Center Supervisor, Asurion

08 / FAQ

Quick Answers

Still have a question?Book a Call
09 / Contact

Let's automate your busywork.

Tell me which tasks are slowing your team down. I’ll help map a clearer, more efficient way forward.

Emailruby.bengaora@gmail.com Book a CallChoose a time that works LinkedInRuby Ann Bengaora UpworkView freelancer profile OnlineJobs.phView jobseeker profile
LocationCavite, Philippines · Available for US, UK & AU clients